FAQ
Orders and delivery
Which countries do you deliver to?
We deliver Amacx products throughout Latvia, Lithuania and Estonia.
The available delivery methods and their cost are shown at checkout based on the selected country, address and delivery method.
For orders of 150 EUR or more, standard delivery in the Baltic states is free.
How long will it take to receive my order?
If the ordered products are in stock, we usually hand the order over to the delivery provider within 1–3 working days of receiving payment.
The delivery time after the parcel has been handed to the courier depends on the chosen delivery method, the destination country and the delivery provider's workload.
Once your order has been shipped, you will receive tracking information if the chosen delivery method provides it.
Which delivery methods are available?
Depending on the delivery country and address, we offer delivery with Omniva, SmartPosti, DPD and other delivery providers listed at checkout.
The available parcel locker and courier options are shown at checkout.
Can I change or cancel my order?
We start preparing your order as soon as possible after receiving it, so it is not always possible to change or cancel an order that has already been confirmed.
If you would like to make changes, please write to us as soon as possible at info@amacx.lv, quoting your order number. If the order has not yet been handed over for delivery, we will do our best to help.
Was my order received successfully if I have not received a confirmation?
First check the spam or junk folder of your email. Also make sure the email address was entered correctly at checkout.
If you still have not received an order confirmation, write to us at info@amacx.lv with your name, the approximate time the order was placed and, if possible, the payment details.
What should I do if the parcel or a product arrives damaged?
We pack orders carefully, but in rare cases damage can occur in transit.
If you have received a damaged parcel or product, please write to info@amacx.lv as soon as possible and include:
- your order number;
- a short description of the problem;
- photos of the damaged parcel and product.
We will assess the situation and offer the most suitable solution.
What should I do if I received the wrong product or something is missing from my order?
Write to us at info@amacx.lv, quoting your order number and describing which product is wrong or missing; please also attach a photo of the order you received. We will check the order as quickly as possible and offer a solution.
Can I buy products on behalf of a company and receive an invoice?
Yes. Enter your company details at checkout so that the purchase document is issued in the company's name.
This online store is intended for purchases for final consumption. If you would like to buy products for resale, for a sports club or team, or for other B2B cooperation, write to info@amacx.lv.
Amacx products
Does Amacx offer vegan-friendly products?
Yes, the Amacx range includes a wide selection of vegan-friendly products.
You will find information on whether a specific product is suitable for vegans or vegetarians on the product page and on the packaging. Vegan-friendly products are marked accordingly.
I have an allergy or food intolerance. How do I choose a suitable product?
Ingredients and allergens are listed on each product page and on the packaging. Allergens are highlighted in the ingredient list.
Always check the current ingredient list carefully before buying and using a product, especially if you have an allergy, a food intolerance or special dietary needs.
If you are unsure whether a product is suitable for you, consult a doctor or nutrition specialist before use.
Can Amacx products be used after the best-before date?
The best-before date refers to the product's quality. A correctly stored product may in some cases still be usable after this date, but its taste, texture, appearance or effectiveness may change.
After the stated date the manufacturer can no longer guarantee the product's original quality.
Before using a product, always check the packaging, the best-before date, the product's appearance and smell, and the storage conditions.
What is the difference between a Hydro Tab and a sports drink?
A Hydro Tab is mainly intended for hydration and replacing the electrolytes lost during exercise; it contains minerals and, depending on the product, vitamins, but does not provide a significant amount of carbohydrate for energy.
Sports drinks, Energy Drink and Turbo Drink, provide carbohydrate in addition to fluid.
The choice should always be matched to the duration and intensity of the effort, the weather and your individual needs.
How much sports nutrition should I take per hour?
The amount of carbohydrate you need depends on the duration and intensity of the effort and your individual tolerance.
Approximate guidelines during exercise:
- up to 1 hour — carbohydrate is usually not needed, or only in small amounts;
- 1–2 hours — approximately 30–60 g of carbohydrate per hour;
- 2–3 hours — approximately 60–90 g of carbohydrate per hour;
- longer than 2.5–3 hours — trained athletes can take up to approximately 90 g of carbohydrate per hour using a combination of different carbohydrate types.
Many Amacx Energy Line products provide approximately 30 g of carbohydrate per serving, which makes them easy to combine. For example, within one hour you can combine a drink, a gel, a chew or a bar to match your planned carbohydrate intake.
Higher carbohydrate amounts should be tried out gradually in training. Never use an untested nutrition strategy for the first time on race day.
How do I prepare Turbo Drink correctly?
Turbo Drink is designed mainly for a 500 ml water bottle, but it can also be prepared in a larger bottle by adjusting the amount of fluid and powder to your nutrition strategy.
Preparation options:
- approximately 80 g of carbohydrate: mix 85 g of powder with 500 ml of water;
- approximately 40 g of carbohydrate: mix 42 g of powder with 500 ml of water (you can also use one Turbo Drink On the Go).
Always follow the preparation instructions on the specific product's packaging, as the formulation or scoop size may change.
Are Amacx products Informed Sport certified?
Amacx products are certified under the Informed Sport programme. This means that every batch of a certified product is independently tested in an accredited laboratory for substances banned in sport.
This certification is particularly important for professional athletes subject to doping control, but it also provides extra assurance for amateurs and active people.
Check the product page to see whether a specific product is Informed Sport certified.
Recovery products with tart cherry extract
When is Amacx Cherry Gummy+ recommended?
Cherry Gummy+ is suitable for periods when you need to recover quickly and repeat a high level of performance within a short time, for example:
- multi-day races;
- races on several consecutive days;
- intense training blocks;
- before important races;
- after particularly hard or muscle-damaging efforts.
The product can be used after exercise or before sleep. Tart cherries naturally contain melatonin, which may help support sleep quality.
Cherry Gummy+ does not have to be used after every daily training session. The inflammation response and muscle damage caused by training are also part of the body's adaptation process, so the use of recovery products should be matched to the goal of your training and the load period.
Why choose Amacx Cherry Juice+?
Tart cherry products are often compared by the amount of juice or cherries used, but the more meaningful measure is the amount of active compounds — anthocyanins.
Because cherries are a natural product, their size and composition can vary between harvests. Amacx Cherry Juice+ is standardised so that a 500 ml serving provides 125 mg of anthocyanins, helping to keep the product's composition consistent.
At the same time, a 500 ml serving provides:
- 500 ml of fluid;
- 30 g of carbohydrate;
- a standardised amount of anthocyanins.
Fluid and carbohydrate are essential elements of the recovery process after hard exercise.
What are the benefits of Cherry Juice+?
Tart cherries contain polyphenols and anthocyanins. Research suggests these compounds may help:
- reduce muscle soreness after intense exercise;
- support recovery after heavy physical effort;
- help maintain performance the following day;
- support sleep quality.
In addition, the drink provides carbohydrate to replenish energy stores after exercise, and fluid to support hydration.
The product's effect can vary depending on the individual, the type of effort, diet and recovery routine.