Terms of service

1. General provisions

1.1. These terms of use and purchase, hereinafter the Terms, govern the use of the websites www.amacx.lv, www.amacx.lt and www.amacx.ee, hereinafter the Online Store, the ordering, payment and delivery of goods, the exercise of the right of withdrawal, the submission of claims and the performance of the distance contract.

1.2. The seller and operator of the Online Store is:

SIA BALTIC BIKE
Registration number: 40203336861
VAT number: LV 40203336861
Registered address: Sporta iela 4, Dobele, LV-3701, Latvia
Return address for goods: Matīsa iela 8, Rīga, LV-1001, Latvia
Email address: info@amacx.lv

hereinafter the Seller.

1.3. SIA BALTIC BIKE is the official distributor of Amacx products in Latvia, Lithuania and Estonia. The Seller is not the manufacturer of Amacx products. The owner of the Amacx brand and the manufacturer of the products is Amacx B.V. in the Netherlands, unless stated otherwise on the labelling of a particular product.

1.4. A person who views, selects or purchases goods in the Online Store is hereinafter the Buyer.

1.5. The Online Store is intended primarily for consumers, that is, natural persons.

1.6. A legal person, or a natural person acting within their economic or professional activity, may place an order in the Online Store only for the end consumption of the goods, unless a separate B2B or wholesale agreement has been concluded with the Seller.

1.7. Companies, shops, sports clubs, teams and other partners interested in B2B cooperation, resale of goods or wholesale offers are invited to contact the Seller at info@amacx.lv.

1.8. These Terms form an integral part of the distance contract. By placing an order, the Buyer confirms that they had the opportunity to read the Terms before placing the order, that they have understood them and that they agree to comply with them.

1.9. The Buyer is responsible for ensuring that the information provided when placing the order is true, complete and accurate.

1.10. The Seller is responsible for the performance of the distance contract, including the sale of goods, order processing, delivery, conformity of the goods with the contract, provision of the right of withdrawal, examination of claims and the fulfilment of other obligations laid down in law.

1.11. Matters not regulated by these Terms are governed by the applicable laws of the Republic of Latvia and of the European Union. Buyers whose habitual residence is in Lithuania or Estonia retain the protection afforded by the consumer protection rules of their country of residence.

1.12. The Seller is entitled to restrict a particular Buyer's access to their Online Store user account, or to refuse to accept further orders, if the Buyer:

• knowingly provides false information;
• engages in fraudulent or unlawful conduct;
• threatens the security or stability of the Online Store;
• abuses the discount, returns or claims system;
• materially or repeatedly breaches these Terms.

2. Information about the goods

2.1. Information about a product, its composition, allergens, nutritional values, net quantity, use, storage and warnings is set out on the relevant product page and on the product packaging.

2.2. Before using a product, the Buyer must read the information and warnings on the packaging of that product. If the information given in the Online Store differs from the most recent information on the packaging of the product received, the information on the packaging prevails, to the extent permitted by law.

2.3. Before purchasing a product, the Buyer must check its ingredients and allergens, in particular where the Buyer or the person who will use the product has allergies, intolerances or special dietary needs.

2.4. Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. The recommended daily dose stated on the packaging must not be exceeded. Food supplements must be kept out of the reach of children.

2.5. Product images are for illustration. The packaging design, colours or individual visual details of a product may differ from the image shown in the Online Store, provided this does not change the essential characteristics of the product.

2.6. The Seller endeavours to provide accurate and up-to-date information; nevertheless, in the event of unforeseen technical or human error, information may be stated inaccurately. The Seller corrects any errors identified as soon as possible.

3. Prices

3.1. All prices stated in the Online Store are in euro and include the taxes applicable in the relevant country of delivery, unless stated otherwise.

3.2. Delivery costs are not included in the price of the goods, unless stated otherwise with the particular offer.

3.3. The delivery price is calculated during checkout according to the country of delivery chosen by the Buyer, the address, the delivery method, the size of the consignment and other applicable conditions.

3.4. For orders where the total value of the goods after the application of discounts reaches at least EUR 150.00, standard delivery within Latvia, Lithuania or Estonia is free of charge, unless expressly stated otherwise at checkout.

3.5. Before confirming the order, the Buyer is shown the total price of the order, including the price of the goods, taxes and the delivery charge.

3.6. If, due to a technical error, a manifestly incorrect price is shown for a product, the Seller is entitled to cancel the order, informing the Buyer and refunding the payment received in full.

4. Placing an order and conclusion of the distance contract

4.1. To place an order, the Buyer:

• selects the goods and adds them to the shopping cart;
• provides the information necessary to fulfil the order;
• chooses the delivery and payment method;
• checks the contents and total price of the order;
• reads these Terms;
• confirms the order by pressing a button that clearly indicates an obligation to pay.

4.2. The Buyer undertakes to provide true, complete and accurate information, including the correct given name, surname, telephone number, email address, delivery address and other data necessary to fulfil the order.

4.3. The Seller is not liable for delay or failure of delivery caused by inaccurate, incomplete or erroneous information provided by the Buyer.

4.4. The distance contract between the Seller and the Buyer is concluded when the Buyer has confirmed the order with an obligation to pay and the Seller has sent an order confirmation to the email address given by the Buyer.

4.5. An automatic notification that the order has been received does not in itself guarantee the availability of all the goods ordered. If a product is unavailable, the Seller contacts the Buyer and offers a suitable solution.

4.6. The Seller is entitled to refuse to fulfil an order if:

• the product is not available;
• full payment for the order has not been received;
• the information given by the Buyer is manifestly false or incomplete;
• there is reasonable suspicion of a fraudulent transaction;
• delivery to the address given cannot be arranged;
• the order was placed abusively or does not comply with these Terms.

4.7. Where a paid order is cancelled, the Seller refunds the amount paid by the Buyer using the original means of payment, unless the parties have agreed otherwise.

5. Payment

5.1. An order may be paid for using the payment methods offered during checkout.

5.2. Payments are processed by third-party payment service providers. The Seller does not receive or store the Buyer's full payment card details.

5.3. The order is passed for fulfilment once successful confirmation of payment has been received, unless a different procedure applies to the particular payment method.

5.4. If payment is not successfully completed, the order may not be confirmed or may be cancelled automatically.

6. Availability of goods

6.1. The availability of goods stated in the Online Store may change, including where several people purchase the same product at the same time.

6.2. If, after an order has been placed, it emerges that a product is unavailable, the Seller contacts the Buyer as soon as possible and offers to:

• wait until the product is available again;
• replace the product with an equivalent one;
• receive a refund for the unavailable product;
• cancel the entire order and receive a full refund.

6.3. A product is replaced only with the Buyer's consent.

7. Delivery

7.1. The Seller provides delivery of goods within Latvia, Lithuania and Estonia.

7.2. The available delivery methods, service providers, prices and estimated delivery times are stated during checkout.

7.3. If the product is available and the order has been paid for, the Seller normally hands the order over to the delivery service provider within 1–3 working days.

7.4. The delivery time depends on performance by the carrier, is approximate and may change for reasons beyond the Seller's control, including courier workload, public holidays, weather, an inaccurate address or other unforeseen circumstances.

7.5. If the Seller is unable to deliver the goods within the period laid down in law, the Buyer is entitled to use the remedies provided for by law.

7.6. On receiving the consignment, the Buyer is advised to check its external condition. If the packaging is visibly damaged, the Buyer is advised to photograph the damage and must contact the Seller as soon as possible at info@amacx.lv.

7.7. If the consignment has not been received within the expected time, is damaged or goods are missing from it, the Buyer must contact the Seller as soon as possible at info@amacx.lv.

7.8. If the Buyer does not collect the consignment in time and it is returned to the Seller, the Seller is entitled to withhold the actual delivery and return costs, to the extent permitted by law.

8. Cancelling an order before dispatch

8.1. If the Buyer wishes to cancel an order before it is dispatched, they must contact the Seller as soon as possible at info@amacx.lv.

8.2. The Seller cannot guarantee cancellation of an order if it has already been packed, handed over to the delivery service provider or its fulfilment has otherwise begun.

8.3. If the order can no longer be stopped, the Buyer may exercise the right of withdrawal after receiving it, where that right applies to the particular product.

9. Right of withdrawal

9.1. A consumer has the right to withdraw from the distance contract within 14 days without giving any reason, except in the cases laid down in law.

9.2. The withdrawal period is counted from the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquired physical possession of the goods. Where one order contains several goods delivered separately, the period is counted from the day the last product was received.

9.3. To exercise the right of withdrawal, the Buyer must send the Seller an unequivocal statement of the decision to withdraw from the contract before the 14-day period expires.

9.4. The statement must be sent to info@amacx.lv, stating at least:

• the Buyer's given name and surname;
• the order number;
• the product or products the Buyer wishes to withdraw from;
• the date the order was received;
• contact details.

9.5. The product must be sent to:

SIA BALTIC BIKE
Matīsa iela 8, Rīga, LV-1001, Latvia

9.6. Where the Buyer exercises the right of withdrawal simply because they have changed their mind about the purchase, the Buyer bears the direct cost of returning the goods.

9.7. The Buyer must pack the product so that it is not damaged in transit. The Buyer is advised to keep the document evidencing dispatch of the product.

9.8. The right of withdrawal does not apply, among others, to:

• goods which are liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return for health protection or hygiene reasons and whose packaging or protective seal has been opened after delivery;
• goods which, after delivery, are by their nature inseparably mixed with other items;
• other cases provided for by law.

9.9. Opened gels, bars, drink powders, capsules, tablets, food supplements or other products whose packaging has been opened and which, for health protection or hygiene reasons, are no longer suitable for resale, are not accepted under the right of withdrawal.

10. Refunds where the right of withdrawal is exercised

10.1. Where the Buyer lawfully exercises the right of withdrawal, the Seller refunds the payments received from the Buyer for the returned product.

10.2. The Seller refunds the money without undue delay and no later than 14 days from the day the Buyer's statement of withdrawal was received.

10.3. The Seller is entitled to withhold the refund until the Seller has received the returned product, or the Buyer has supplied evidence of having sent it, whichever occurs first.

10.4. The refund is made using the same means of payment as the Buyer used for the original transaction, unless the parties have expressly agreed otherwise.

11. Damaged, incorrect or non-conforming goods

11.1. If the Buyer has received:

• a product damaged in transit;
• an incorrect product;
• a product in the wrong quantity;
• a product with damaged or opened packaging;
• a product of inadequate quality;
• a product whose shelf life is not adequate;
• any other product not conforming to the order or the contract,

the Buyer must contact the Seller as soon as possible at info@amacx.lv.

11.2. The notification should state the order number and a description of the problem, and include photographs of the consignment packaging.

11.3. Where a product is damaged, sent in error or otherwise does not conform to the contract, the Seller bears the reasonable costs associated with returning the product or provides another free-of-charge solution for recovering it. The specific solution is assessed taking into account the type of product, the seriousness of the non-conformity, the shelf life and the requirements of the law.

11.4. The Buyer must not use a product if its packaging is damaged, opened, swollen or leaking, or where there is reasonable doubt as to the safety of the product.

12. Submitting claims

12.1. The Buyer is invited to send all questions, withdrawals, complaints and claims concerning orders, or damaged, undelivered, incorrectly sent or non-conforming goods, as soon as possible to info@amacx.lv.

12.2. A claim must state:

• the Buyer's given name and surname;
• the order number;
• a description of the problem;
• the solution the Buyer would prefer;
• where necessary, photographs and other evidence.

12.3. The Seller examines the claim and provides a reply within the period laid down in law.

12.4. The Buyer must keep the document evidencing the purchase or other information allowing the order to be identified.

13. Promotions and discount codes

13.1. The conditions of promotions, discount codes and special offers may be stated separately with the particular offer.

13.2. Unless stated otherwise:

• one discount code may be used per order;
• discount codes cannot be exchanged for money;
• discount codes may not apply to goods already reduced in price;
• a discount code may have a validity period, a minimum order value or other restrictions.

13.3. When a product purchased with a discount is returned, the amount actually paid for the product is refunded.

14. Intellectual property

14.1. The content of the Online Store, including texts, images, design, logos, product descriptions, video and graphic materials, is protected by intellectual property rights.

14.2. The content of the Online Store may not be copied, republished, distributed, modified or used for commercial purposes without the prior written permission of the rights holder, except in the cases permitted by law.

14.3. The Amacx name, logo and other brand elements belong to their respective rights holders and are used in accordance with the rights granted to the Seller.

15. Availability of the Online Store and liability

15.1. The Seller endeavours to ensure the uninterrupted and secure operation of the Online Store but does not guarantee that the website will always be available without interruption or technical error.

15.2. The Seller is entitled to restrict the operation of the Online Store temporarily for technical maintenance, security, system upgrades or other justified reasons.

15.3. Nothing in these Terms limits the Seller's liability to the extent that limiting it is not permitted under applicable law.

16. Processing of personal data

16.1. The Seller processes the Buyer's personal data for placing the order, payment, delivery, customer service, compliance with accounting requirements, dispute resolution and the other purposes set out in the Seller's privacy policy.

16.2. Detailed information about the processing of personal data, the recipients of data, retention periods and the Buyer's rights is available in the "Privacy policy" section of the Online Store.

16.3. Information about the use of cookies is available in the "Cookie policy" section.

17. Communication

17.1. Communication between the Buyer and the Seller takes place using the email addresses and/or telephone numbers given in the order or in the Online Store.

18. Dispute resolution and applicable law

18.1. The Buyer and the Seller shall first seek to resolve all disputes by negotiation.

18.2. The Buyer may send a complaint to info@amacx.lv. The Seller examines the complaint and provides a reply in the manner and within the period laid down in law.

18.3. If a dispute cannot be resolved by negotiation, a consumer may apply to an out-of-court consumer dispute resolution body. Because the Seller is established in Latvia, the following bodies are available:

• Latvia: the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, PTAC), Brīvības iela 55, Rīga, LV-1010, pasts@ptac.gov.lv, www.ptac.gov.lv, or the Consumer Dispute Resolution Commission operating under it.
• Lithuania: the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, www.vvtat.lt.
• Estonia: the Consumer Disputes Committee (Tarbijavaidluste komisjon) operating under the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), Endla 10a, 10122 Tallinn, info@ttja.ee, www.ttja.ee.

18.4. Because the Seller is registered in Latvia, a consumer resident in Lithuania or Estonia is dealing with a cross-border purchase. National dispute resolution bodies may limit their competence to traders established in their own country. In such cases the consumer may contact the European Consumer Centre in their country of residence, which advises free of charge on cross-border purchases within the European Union: www.eccnet.eu.

18.5. The European Commission's Online Dispute Resolution (ODR) platform ceased to operate on 20 July 2025 under Regulation (EU) 2024/3228 and is therefore no longer available.

18.6. These Terms and the distance contract are governed by the laws of the Republic of Latvia. That choice does not deprive the Buyer of the protection afforded to them by the mandatory consumer protection rules of the European Union Member State in which the Buyer has their habitual residence.

18.7. If a dispute cannot be resolved out of court, it shall be heard by the competent court in accordance with applicable law.

19. Amendments to the Terms

19.1. The Seller is entitled to amend these Terms where this is necessary because of changes in legislation, in the operation of the Online Store, in delivery, in payments or in other circumstances.

Last updated: 26 July 2026.